Gain Respect
for
Your Business

0.1 General

0.2 Business Process Approach

0.3 Relationship with harmonized standards

0.4 Commitment and Inclusion of other management systems

1.1 General

1.2 Application

1.3 Conventions

4.1 Understanding the Company and its Relations

4.2 Understanding the Needs and Expectations of Interested Parties

4.2.1 General

4.2.2 Legal and Regulatory Requirements

4.2.3 Identification of Business Stakeholders

4.2.4 Customer Responsibility and Focus

4.3 Business Management System Scope

4.4 Business Management System

4.5 External Business Considerations

5.1 Commitment

5.1.1 Teamwork and Engagement

5.1.2 Management Commitment

5.1.3 Succession Policy and Plan

5.2 Business Management Policy

5.3 Company Roles, Responsibilities and Authorities

5.3.1 Responsibility and Authority

5.3.2 Business Management Representative

5.4 Documented Business Management System

5.4.1 Business Management Manual

5.4.2 Business Management Practices

5.4.3 Departments and Practices

5.5 Cultural Issues and Conventions

5.5.1 Cultural Issues

5.5.2 National and International Conventions

6.1 Actions to address Risks and Opportunities

6.1.1 Risk Identification and Management

6.1.2 Make or Buy Analysis and Planning

6.1.3 Project Management Planning

6.1.4 Process Planning, Management and Control

6.1.5 Outsourcing and Subcontract Planning

6.1.6 Goods and Service Planning Analysis and Reviews

6.2 Business Objectives and Plans

6.2.1 Business Objectives

6.2.2 Business Plans

6.2.3 Business Analysis and Planning

6.2.4 Market Analysis and Planning

6.2.5 Sales Forecasting and Realisation

6.2.6 Financial Analysis and Planning

6.2.7 Budget Management and Cost Control

6.2.7.1 Budget Management

6.2.7.2 Cost Control

6.3 Business Continuity

6.4 Management of Change

6.4.1 Indigenous Change Preparation and Management,

6.4.2 External Change Preparation and Management,

6.4.3 Planning and Accommodating Unforeseen Issues,

7.1 Resources

7.1.1 Resource Requirement Identification

7.1.2 Provision of Resources

7.1.3 Premises Infrastructure and Working Environment

7.1.4 Occupational Health and Safety

7.1.5 Measurement Facilities and Equipment

7.1.6 Human Resources

7.2 Competence and Capability

7.3 Awareness and Understanding

7.4 Communication

7.4.1 Training and Instruction

7.4.2 Advice and Correction

7.5 Documented Information

7.5.1 General

7.5.2 Creating and Updating

7.5.3 Control of Documented Information

7.5.3.1 Document and Data Control

7.5.3.2 Control of Business Records

7.6 Resource and Support for External Influences

8.1 Operational Planning and Control

8.1.1 Financial Administration and Accounts

8.1.2 Marketing and Public Relations

8.1.3 Customer Services and Support

8.1.4 Technical Services and Support

8.1.5 Goods and Service Management and Distribution

8.1.6 Process Management and Stewardship

8.1.7 Servicing and After Sales Administration

8.1.8 Goods, Service and Process Configuration Management

8.2 Customer Related Business Activities

8.2.1 Determination of Requirements

8.2.2 Review of Requirements

8.2.3 Review of Requirement Applications and Use

8.2.4 Customer Use Lifecycle Support and Provision.

8.2.5 Customer Communication

8.3 Research and Development Business Activities

8.3.1 Research Business Activities

8.3.2 Development Business Activities

8.3.3 Research and Development Planning

8.3.3.1 Research and Development Authorisation

8.3.3.2 Research and Development Project Plan

8.3.3.3 Commercialization Strategy

8.3.4 Research and Development Projects

8.3.5 Research and Development Inputs

8.3.6 Research and Development Outputs

8.3.7 Research and Development Results and Records

8.3.8 Research and Development Assessment

8.3.9 Research and Development Accountability

8.4 Design and Selection Business Activities

8.4.1 Design Business Activities

8.4.2 Selection Business Activities

8.4.3 Design and Selection Planning

8.4.4 Design and Selection Inputs

8.4.4.1 Design Information Input

8.4.4.2 Selection Information Input

8.4.5 Design and Selection Outputs

8.4.5.1 Output and Product of Design Business Activities

8.4.5.2 Output and Subject of Selection Business Activities

8.4.6 Design and Selection Results, Records and Changes

8.4.6.1 Design and Selection Business Activity Verification

8.4.6.2 Design and Selection Business Activity Validation

8.4.6.3 Design and Selection Verification and Validation Testing

8.4.6.4 Design and Development Verification and Validation Documentation

8.4.6.5 Control of Design and Selection Changes

8.4.6.6 Sub-tier Design Management and Configuration

8.4.6.7 Design and Selection Subcontractor Management and Configuration

8.4.7 Design and Selection Assessment

8.4.8 Design and Selection Accountability

8.5 Purchasing Business Activities

8.5.1 Purchasing Process

8.5.2 Supplier Instructions and Prescription

8.5.3 Sub-contracting and Supplier Selection Management

8.5.4 Sub-tier Processes Integrity and Change Control,

8.5.5 Verification of Purchased Goods

8.6 Business Goods and Service Processes

8.6.1 Control of goods and service provision

8.6.1.1 Process Safety and Environmental Impacts

8.6.1.2 Process Verification

8.6.1.3 Control of Changes

8.6.1.4 Control of Process Changes

8.6.1.5 Control of Equipment, Tools, Software and Programs

8.6.1.6 Post-delivery Support

8.6.2 Validation of Processes and Service Provision

8.6.3 Identification and Traceability

8.6.3.1 Identification and Management of Changes

8.6.3.2 Traceability, Integrity and Provenance

8.6.3.3 Obsolescence and Substitution,

8.6.4 Control of Work Transfer

8.6.5 Customer Property

8.6.6 Prevention Against Counterfeit Goods

8.6.6.1 Responsibility

8.6.6.2 Control Plan

8.6.7 Preservation and Release of Goods and Service

8.7 Control of Non-conforming Products and Services

8.8 External Business Operational Influences

8.8.1 Determining External Business Operational Influences

8.8.2 Monitoring External Business Operational Influences

9.1 Monitoring, Measurement, Analysis and Evaluation

9.1.1 Monitoring and Measurement of Processes

9.1.2 Monitoring and Measurement of Goods and Service

9.1.3 Shareholder Perception Evaluation

9.1.4 Customer Satisfaction and Perception Evaluation

9.1.5 Employee Perception Evaluation

9.1.6 Supplier Perception Evaluation

9.1.7 Stakeholders Perception, Expectations and Satisfaction

9.2 Internal Audit

9.2.1 Internal Audit Planning (Frequency and Scope)

9.2.2 Audit Selection

9.2.3 Registering Audit Results and Products

9.3 Management Review

9.4 Management of Unforeseeable Events

10,1 Opportunities for Improvement

10.2 Nonconformity and Corrective Action

10.2.1 Non-conformance Identification and Containment

10.2.2 Root Cause Analysis

10.2.3 Corrective Action

10.2.4 Preventive Measures

10.3 Continual Improvement