By applying procedure BMAP05/000 Issue 1/2020 Revision A
Make sure your customers know you value their business.
This procedure for Customer Responsibility and Focus explains how to recognize customers as interested parties and stakeholders and ensure our customer requirements are determined and met consistently and correctly. This is done in accordance with clause 4.2.4 of Business Management Standard BMS75000:2020
Add to BasketIdentifies who your key customers are
Tells you what the customer wants
Improves the customers experience of using your business
Promotes repeat business
Improves customer company relationship
Reduces customer complaints
Opens new business markets
Improves prompt payment
The contents of procedure BMAP05/000 are
1.0 Purpose
2.0 Responsibility
3.0 Benefits and Detriments (What If?)
4.0 Procedure,
4.1 Customer Journey,
4.2 Customer Identification,
4.3 Customers Quality,
4.4 Anticipating Customer's Requirements,
4.5 Assessing Customers Needs,
4.6 Accommodating Customer Expectations,
4.7 Customer Engagement and Communication,
4.8 Analyse of Customer Experience,
4.9 Managing and Accounting for Customer's Interests,
5.0 Related Records, Procedures and Supporting Information,
6.0 Quality Audit Requirement
Appx A Procedure Change History and Record,
Appx B Lessons learnt and opportunities for improvement.
| Name | Value |
|---|---|
| Pages | 29 |
| Type | Documented Procedure |
| Doctype | Microsoft Edge PDF Document (.pdf) |
| Size | 560 KB (573,977 bytes) |
| Date/Time | 12 February 2021, 11:11:32 |
| Configuration | BMAP05/000 Issue 1/2021 Revision A |
| Replaces/Supersedes | No Previous Issue |